Getting a CRM education...
One of the points I made in a recent post on CRM requirements specification, was the part that education plays in CRM requirements gathering. In brief, the more people understand about the use of CRM technology, the better their contribution to the requirements gathering process.
What’s a Design Strategy look like?
Designers often talk about the results of their work, and even about the design process, but what we don’t often talk about is the careful framing of a project that allowed us to do the great work in the first place. When working with organizations...
Read more about What’s a Design Strategy look like?...Avoiding the Hidden Costs of Cloud Computing
George Lawton recently provided a post describing how "as with SOA, some development costs obscured by cloud computing." He extensively quotes iTKO’s John Michelsen and this is greatly appreciated. George writes that while cloud computing holds...
Read more about Avoiding the Hidden Costs of Cloud Computing ...For Technology Decision-Making, Who's in Charge?
It used to be that the people who bought technology and equipment for contact centers were professionals in the art of running those centers -- they were people with some kind of direct telecom or operations experience. Those days are long gone....
Read more about For Technology Decision-Making, Who's in Charge?...At a loss for words?
Have you ever been stumped in finding the right words to search for? Back when I was planning my wedding, I had a list of wedding songs in mind, but the problem was that I couldn't remember any of the artist names or song titles. So I started...
Read more about At a loss for words?...A Sneak Peek at Winter '09
At salesforce.com, we have been working very hard on developing Salesforce Winter '09 for its release in October. Winter '09 will be salesforce.com's third release this year and also marks our 27th release in less than 10 years, something we are...
Read more about A Sneak Peek at Winter '09...How to Download Images from an Outlook Email
Learn how to download and save pictures that may be embedded inside an HTML formatted email message in Microsoft Outlook:
I don’t understand why but Microsoft Outlook doesn’t provide an easy mechanism for users to download images that may be...
Read more about How to Download Images from an Outlook Email...